You can return any supply (excludes non-return consumables) item within the first 15 days from the shipping date less a 20% restocking fee. We’ll gladly exchange if your product is defective. All returned or exchanged items must be in their original box and include packing material. Items that are returned with shipping labels or tape on the product box (that damage the original packaging when removed) are not returnable.
RMA # (your order ID)
1841 Pheasant Crossing Dr.
Dandridge TN 37725
Occasionally some items will be marked as “non-returnable” by the vendor. In the event you order a non-return consumable from our store, you will receive communication from us to confirm via e-mail or phone within 1 business day of your order. Once confirmed, we will ship everything to you as normal.
Opened Items – Non-Defective Supplies
If your item is out of original OEM packaging, we cannot accept returns – no exceptions. We can only provide an exchange if the product is defective.
Defective Supplies – Xerox
In the rare case that you receive a product that is defective for whatever reason, please call 1-800-835-6100 right away. Defective claims must be issued directly to Xerox by the end user, and not through Supplyfetch. This includes customers in all countries, including military orders.
Defective Supplies – All Other Manufacturers
If you have an OEM return, please contact us and submit a support ticket. Please provide the following information:
- Order Number
- Part Number to be Returned
- Quantity to be Returned
- Reason for Return
We will then issue an approved Return Authorization # (RA#) to you via e-mail. Each product being returned must have freight prepaid, and have an approved RA# written clearly on the outside of the shipping box. Any product returned without this number written clearly written on the outside of the box will be refused at our logistics center. If product is received without an approved RA, you will be notified and have 24 hours to respond or the product will be disposed of and no credits will be issued.